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Extended FAQ

Q : How do I change or cancel a booking?

Please call our office on +61 8 9228 9887 and speak to one of our consultants or send e-mail to with your enquiries.

We will process it and let you know the exactly cost.

If your travel plans change and we have to change your previously issued ticket and fees will be charged for any changes in your travel.

ThaiFlight charges:

International Flights

AUD50.00 rebooking/reissue fee plus difference fare, taxes & fuel (if any) per each reservation change / per person

AUD50.00 cancellation processing fee per person.

These fees are charged in addition to the changes fees/penalties and any airfare difference that may be imposed by the airlines directly;

However, some tickets unable to change and non-refundable.

Please note: If your flight or hotel stay is less than 48 hours away we may need to direct you to the airline or hotel directly.

Q : Is my booking confirmed?

You will receive a ThaiFlight Booking Confirmation email when your booking is confirmed, then your booking will go in a queue to be ticketed.

If you have not received a confirmation email and cannot find a successful transaction in your profile, please contact our Customer Service Centre via email at

Q : I have not received my e-ticket?

It may take up to 4-6 hours for your ticket to be issued; in urgent cases we will issue the ticket immediately. Normally your booking will go in a queue to be ticketed.

If you do not receive emails as outlined above, be sure to check your Junk E-mail box. If they are not present, then email to or call us on +61 89228 9887 and we will arrange confirmation.

Q : How do I pay and is there any credit card surcharges for online booking?

Options for payment:

•             Direct deposit at NAB bank
•             In person – by cash, debit card or credit card
•             Credit card (VISA and Master only) - by person or by phone surcharge 2% will be applied
•             Bank Transfer-



Bank : NAB - National Australia Bank
BSB : 086366
Acc : 177884104

Payment by net banking-must pay as on booking date.

Using someone else's credit card: You must have permission from the card holder to use their card.

You can also use your credit card to make bookings for other people. ThaiFlight reserve the right to carry out security checks when we feel it is necessary.

This is a measure taken to protect ThaiFlight and you, the card holder.

Q : Can I check-in online?

For international travel, seat allocation is generally completed by the airline at check-in or you can visit your airline’s website to see whether online check-in is available.

If you have an international flight and would like to make a seat request, please contact the airline directly.

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